Returns

Thank you for shopping at Serendipity Herbals Ltd - The NeemTeam. We want you to be pleased with your purchase every time you shop with us. Occasionally you may wish to return items so please look at our returns policy.

Books and literature If for any reason you are dissatisfied with items you have bought from us you can return them in their original condition within 30 days for a full refund.
Other items We accept the return of other items only if they are unopened and in their original condition and are returned within 30 days.
Defective items You can always return items if they are defective for a full refund or replacement. Please note that you can only return opened items if they are defective.
Delivery charges for returned items If you are returning an item because it is defective or because we have sent it in error we will refund the delivery charges incurred in sending the item to you and your reasonable costs in returning it to us. Otherwise you will be responsible for these charges.
Returning items 
To return an item please contact us quoting your Serendipity Herbals NeemTeam order reference number and we will explain how to return the item.
Cancelling an item Under the terms of the UK Consumer Protection (Distance Selling) Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. We cannot however accept cancellations for items which have been opened.
Orders placed from outside the UK If you choose not to pay for Airsure or International Signed For postal service, we cannot be held responsible for lost or undelivered items. We also cannot be responsible for items impounded by customs or any additional duties payable.