Help & FAQs

Please feel free to contact us with any queries you may have on 01633 263 567, we are always pleased to hear from our customers!

How do your products work? Are they right for me?

We are always happy to answer any question you may have about any of our products, or offer guidance on which product would best help you or your pet.

Simply fill in the form via the website or speak to a friendly member of our team on 01633 263 567 Monday to Friday between 09:30am and 16:00pm.

Delivery and returns

Why don't you give free postage on all orders?

We offer free delivery with orders over 50. For all other orders, we have a set price for postage which goes some way to covering packing materials, postage and labour. We send orders with a more expensive 48h/24h tracked service with Royal Mail and UPS so that you know you will receive your products in the mint condition we sent them in, in the time frame you expect.

We are happy to do free shipping on orders over £50. Currently this offer is for UK customers only.

When do you dispatch?

Most orders received before about 15:00 on a weekday are dispatched the same day. Orders made after this time will be sent the next working day. Bigger orders (over 2kg) will be sent the next working day.

There's a problem with my order. What do I do?

Please visit the Returns page for further information on returns, exchanges, and refunds. If your query isn't answered there, please call us on 01633 263 567 or send us an email  at sales@theneemteam.co.uk and we will do our best to resolve any issue to your satisfaction.

Security

How do I know your website is secure?

You will see the padlock symbol in the address bar of your browser which shows that we have a valid SSL certificate. This means that all traffic to and from our website is encrypted.

Are my card payments secure?

We never store our customers' card details. We use Barclaycard Payments as our card payment processor, one of the biggest and most trusted processors in the world. When you pay by card you are taken to the Barclaycard payments website to complete your payment by Paypal or by card, so we never see or store your card details.