Thank you for shopping at Serendipity Herbals. We want you to be pleased with your purchase each and every time you shop with us, but occasionally you may wish to return items to us for an exchange or refund, so please study our returns policy before you proceed.

General terms

If for any reason you are dissatisfied with items you have bought from us, you can return them in their original condition within 30 days for a full refund. ALL items must be unopened and in their original condition in order to qualify for this refund.

Defective items

You can always return items, if they are defective, for a full refund or replacement. Please note, you may only return opened items if they are defective.

Delivery fees for returned items

If you are returning an item because it is defective, or because we have sent it in error, we will reimburse you for any delivery fees incurred in returning it to us. In all other instances, you will be responsible for these fees.

Returning items

To return an item, please contact us quoting your order number and we'll explain how to return the item.

Cancelling an item

Under the terms of the UK Consumer Protection (Distance Selling) Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. We cannot however accept cancellations for items which have been opened.

International orders

If you choose not to pay for 'Airsure' or 'International Signed For' postal service, we cannot be held responsible for lost or undelivered items. We also cannot be responsible for items impounded by customs, or for any additional duties payable.